Questions & Answers

• Safety comes first: if weather conditions do not allow safe navigation, the rental or excursion will not depart.
• No penalty: you can reschedule free of charge or request a full refund.
• The decision is ours: we assess wind, sea, and weather conditions using professional criteria to ensure departures only when it is truly safe.

🐶 For Boat Rental:

• Yes, dogs are welcome, but only on boats (not on dinghies).
• To protect the cushions, we ask you to trim your dog’s nails before departure and bring a towel to place where they will lie down.
• Some cushions will be removed before departure to prevent damage. If you prefer to keep them on board, simply let us know and assume responsibility.
• Remember to bring fresh water for your four-legged friend as well.

⛵ For the Boat Excursion:

• Small and medium-sized dogs are allowed, provided they are calm and friendly.
• You must notify us at the time of booking, so we can avoid having unfamiliar dogs on board together.
• The dog remains under the owner’s responsibility at all times throughout the excursion.

⛽ For Boat Rental:

• Fuel not included: fuel is not included in the rental price. You will receive the boat with a full tank and, upon return, pay only for the fuel actually consumed.
• Average consumption: for the itinerary we recommend, our customers spend on average around €50 on fuel. The cost may vary depending on the route, speed, number of people on board, and sea conditions.
• Refueling: you can refuel on your own before returning, but to avoid queues at the pump and waste precious time from your day, most customers prefer to have us handle the refueling.

⛵ For the Boat Excursion:

• All-Inclusive Formula: fuel is already included in the ticket price. You will not incur any additional costs during the day.

• No, we do not require any deposit.
• It is sufficient to provide the details of a credit card (if available): no charge or pre-authorization will be made.
• Alternatively, you can leave an ID document from one of the people on board, preferably the contract holder’s.
• Remember: in this case you will need to have two ID documents, one to keep on board at all times and one to leave at our base until your return.

• No. All boats in the Ares Turismo fleet can be operated without a boating license.
• Before departure you will receive a professional briefing with one of our instructors, who will explain how to operate the boat, perform basic maneuvers, and navigate safely.
• Additionally, you will have access to our video course and the exclusive Ares Turismo App, with all useful information always at your fingertips.
• You will depart only when you feel confident and comfortable at the helm of the boat.

⚓ For Boat Rental

• Two valid ID documents: one will remain on board and one will be left at our base for the duration of the rental. The documents can belong to two different people, provided both are on board and one of the documents belongs to the contract holder.
• A charged mobile phone, essential for any communication with our base.
• Fuel is not included in the rental price. The average consumption for the itinerary we recommend is around €50, but may vary depending on the route and navigation style.

⛵ For the Boat Excursion

• Swimsuit
• Towel
• Sunscreen
• Hat and sunglasses
• If you suffer from seasickness or are unsure, we recommend bringing Dramamine (or an equivalent product) to take before departure, following the instructions on the package insert.

• To confirm the booking a 20% deposit is required to secure the date.
• The balance can be conveniently paid on the day of the activity, directly at our base.
• We accept cash, credit cards, and debit cards.
• The deposit is required to guarantee the availability of the boat or excursion spot exclusively in your name.

• Yes! We can prepare a meal suitable for vegetarians, vegans, celiacs and those with food allergies or intolerances.
• Simply let us know at the time of booking or at least 48 hours before departure.
• We will do our best to meet your dietary needs using quality ingredients.

• You will never be alone: our team is always available throughout the rental or excursion.
• Rapid response: we have a dedicated jet ski, ready to reach you quickly in case of need.
• Qualified personnel: all our staff is BLSD certified, trained in first aid and emergency management.
• Immediate support: through our Ares Turismo App you will always have our assistance number and the Coast Guard number at your fingertips.
• If necessary, we work directly with local emergency services, ensuring maximum support until the situation is resolved.